We accept Visa, MasterCard, American Express, PayPal, Afterpay, Zip and Klarna.
Do you sell Gift Cards?
Gifting Freelywear is a beautiful gesture! Gift cards can be purchased for any occasion here.
Is the Laceloving Gift Card an electronic card?
Yes, we believe in being green! Boody Gift Cards are delivered via email.
SHIPPING & RETURNS
Where is my order being sent from?
Orders placed on Laceloving.com are dispatched from our warehouse in Melbourne, Victoria, Australia
Where do you ship to?
All of Australia and where Australia Post will allow. To see this list head over here.
How long does shipping take?
From dispatch your order should reach you in 3-10 business days for standard post. Express Post is being offered for 2 - 3 business days. Please note these are only estimates and are provided to us by the folks at Australia Post. They are dealing with an overwhelming amount of parcels and trying as hard as they can to get orders to everyone.
Who do you ship with?
The good folks at Australia Post!
Can I change or cancel my order?
As we aim for immediate dispatch (so you have your Laceloving ASAP!) We can't change or cancel orders. Processing can happen in an instant by our warehouse as we love efficiency. If your order is incorrect you will need to wait to receive the order but can always conduct an exchange/return once it arrives here.
Can I track my order?
Of course! Once your order is dispatched you will receive an email letting you know your order is on it’s way. This email will have your tracking number. Your account page herewill also let you know if it’s been dispatched and any relevant tracking information.
Can I change the address of my order?
This can be a tricky one! If your order hasn’t left yet our team can do what we can to make the changes. Otherwise you will need to organise for a redirection with the carrier who has your order.
What is your Exchange/Return Policy?
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes women's and men's underwear and women's bodysuits for hygiene reasons). Full details can be found here
What do I do if I have a faulty Laceloving product?
Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our team on support@Laceloving.com. We’ll make sure this is resolved with you.
SUSTAINABILITY
Can you tell me about Laceloving?
We’d love to! Head over hereto find out all about us.
What Certifications does Laceloving have?
Our badges of honour can be found right here.
What makes Laceloving Sustainable?
Great question and there are a whole tonne of reasons!
What does Laceloving have in place to ensure safe and ethical working practices?
A fundamental pillar of Laceloving is our approach to ethical sourcing and production. The Laceloving Code of Conduct defines our expectations of Laceloving Production Partners to meet ethical manufacturing requirements so the workers and the environment are respected and cared for.
Where is Laceloving made?
Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how our factory workers are treated, and of the responsible approach we take to manufacturing with minimal environmental impact.
PRODUCT & CARE
What is Laceloving sizing like?
Freelywear is slightly more form-fitting which can explain the snug feeling but with this in mind, our products do tend to shape to your body. We do recommend going up a size should you find yourself to be in-between sizes. For our Lounge range however, you may prefer to size down as these are already intended for comfort.
What is Laceloving Lounge sizing like?
These styles are designed to have an oversized and relaxed fit - perfect to help find your downtime. Go for your usual size if you prefer an oversized look and go down a size for a more snug fit." Our personal recommendation would be if you're in between sizes to size down (rather than up like other Laceloving products) and if you're going off your size from our undies/leggings the current size would be fine but you could also get away with sizing down for a more "streamlined" look.
How do I find out the fabric composition of a Laceloving product?
We are all about the functionality of our products and we choose the best fabric mix accordingly. If you'd like to see the composition of any Laceloving product, you'll find it under the 'Fabric and Care' tab underneath the images
How do I wash my Laceloving?
We recommend a warm machine wash with similar colours, using a gentle bio-degradable detergent. Freelywear can be dried in the sun however in order to best colours vivid, we'd say to dry your beloved items in the shade. If you need to tumble dry, please use the lowest setting, or set to 'delicates'. Iron on a low setting, do not dry clean.
Helpful Tips: Washing Padded Bras
While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Crop Bra. We recommend that you ditch the clothes dryer as the heat will break down any elastics and can simply cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.
Helpful Tips: Panty Liners
Our undies can take a few washes before panty liners stick to them - generally 3 - 8!
